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Privacy Policy

The following policy applies to all products provided by Loving You Like a Rubber Band, unless separately agreed between Loving You Like a Rubber Band and the customer.

Anywhere throughout this document the expressions ‘we’, ‘us’, ‘our’, ‘the company’, ‘LYLARB’, are referring to Loving You Like a Rubber Band. The terms ‘product’, ‘service’, ‘order’, ‘purchase’ refers to any product or service that Loving You Like a Rubber Band provides.

Acceptance of our Terms & Conditions
By purchasing any of our products or by accessing the content of www.lylarb.phloxrivere.co.uk (our Website), you agree to be bound by the policy laid out on this page. All products are sold by us based on the understanding that the customer has read and agreed to our privacy policy. The placement of an order for any product offered by us, establishes that a customer has fully read, understood and compliant with our privacy policy. The customer also warrants that they are capable of entering into binding contracts and that the customer is at least 18 years old.

We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

Collecting personal information
We may collect, store and use the following kinds of personal information:

(a)     information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

(b)     information contained in or relating to any communication that you send to us or send through our website. This also includes any other personal information that you choose to send to us;

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

Using personal information
Any personal data, i.e name, address, payment information, etc., that a customer has provided us with will used for the processing and completion of the purchase only. We only store a customer’s personal details along with their order details for the purpose of fulfilment of the order. Any delivery companies that we may use will be given access to a customer’s details but only for the purpose of fulfilling the order. A customer may also request to change their personal details or delete their data at no extra cost. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information to:

(a)      administer our website and business;

(b)      send you goods purchased through our website;

(c)      supply to you services purchased through our website;

(d)      send statements, invoices and payment reminders to you, and collect payments from you;

(e)      send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(f)      deal with enquiries and complaints made by or about you relating to our website;

(g)      keep our website secure and prevent fraud;

All our website financial transactions are handled through our payment services provider, PayPal. Please familiarise yourself with their privacy policy. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Disclosing personal information
We may disclose your personal information to [any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes set out in this policy.

Except as provided in this policy, we will not provide your personal information to third parties. However, we may disclose your personal information:

(a)      to the extent that we are required to do so by law;

(b)      in connection with any ongoing or prospective legal proceedings;

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)      to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

You expressly agree to the transfers of personal information described in this.

Retaining personal information
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will usually delete personal data within 14 days after use.

Notwithstanding the other provisions of this, we will retain documents (including electronic documents) containing personal data:

(a)      to the extent that we are required to do so by law;

(b)      if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password protected) servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Amendments
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email.

Your rights
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)      the payment of a fee (currently fixed at GBP 10); and

(b)      the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold personal information that you request to the extent permitted by law.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third party websites
Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Updating information
Please let us know if the personal information that we hold about you needs to be corrected or updated.

Our details
This website is owned and operated by Isra Tabassum, the author of LYLARB.

You can contact us by writing to 40 Eccleston Crescent, Romford, Essex RM6 4QU, by using our website contact form, by email to lylarb@phloxrivere.co.uk or by telephone on +44 7949 154 325.

Credit
Our Cookies and Privacy Policies are created using a template from SEQ Legal.